CUNA Consumer Lending eSchool: Foundations

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CUNA Consumer Lending eSchool: Foundations
Topics and Schedule

Please note that the Topics/Objectives listed below are subject to change.

Class 1: November 6, 2007 Class 2: November 13, 2007
Consumer Lending Basics
Explore all aspects of the lending process from the member inquiry to the credit decision Gain tips for effective follow up procedures to decrease delinquencies and build member relationships Know what you must ask to protect your credit union Learn what a credit score means and how to evaluate it Discover seven ways to analyze and decide on a loan Understand five important criteria to review when making a consumer loan decision

Class 3: November 20, 2007 Class 4: November 27, 2007
Consumer Lending Regulations & Compliance
Learn how to keep your credit union in compliance Understand regulations affecting consumer loans, including Reg B (ECOA) and Reg Z

Class 5: December 4, 2007
Consumer Lending Collections & Bankruptcy
Gain an understanding of collections terminology and processes Find out how the new bankruptcy laws will affect your operations Learn how to read credit reports and bankruptcy documents Discover what other credit unions are doing about delinquency

Class 6: December 11, 2007
Consumer Lending Sales & Service
Understand what outstanding member service means for your credit union Learn how to ask the right questions, listen for opportunities, uncover benefits to meet member needs, and close the sale

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CUNA Consumer Lending eSchool: FoundationsTopics and Schedule

CUNA Consumer Lending eSchool: Foundations
Topics and Schedule