Succeeding in Member Sales eSchool

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Succeeding in Member Sales eSchool
Topics and Schedule

Please note that the Topics/Objectives listed below are subject to change.

Class 1: October 11, 2007
Developing Outstanding Member Service
Get organized and learn time management skills Understand the key skills for successful member interactions Plan for successful member interactions in person or on the phone Describe and model outstanding member service

Class 2: October 18, 2007
Inquiring and Listening for Member Needs
Learn how to use open- and close-ended questions Develop the skill of pressing for specifics Listen and ask questions to uncover member needs

Class 3: November 1, 2007
Linking Member Needs to Credit Union Service
Link member needs to service Learn how to describe features and outline benefits available Discover how to test for acceptance

Class 4: November 8, 2007
Closing Member Sales with Confidence
Gain member commitment to agreements reached Discover how to close the sale Learn how to cross-sell appropriate products Express appreciation and confidence in the member's decision

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CUNA Center for Professional Development is committed to providing a quality learning experience with cutting-edge topics and expert instructors. If for some reason you are not fully satisfied, contact us and we’ll provide you a full tuition refund or credit.

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Succeeding in Member Sales eSchoolTopics and Schedule

Succeeding in Member Sales eSchool
Topics and Schedule