Event Registration

School & Conferences

Webinars, Archived Webinars, & eSchools

CPDOnline

Other Resources & Products

Event Registration

Can anyone attend CUNA programs?
Affiliation with CUNA and your league is required for participation in CUNA events. For questions about affiliation status, please contact your state league.

How do I register?

Registering someone other than yourself? Please use their log on information and their e-mail address. If additional confirmations are needed call 800-356-9655, ext. 4400 and request a confirmation be sent to your e-mail address.

Can I register over the phone?
Unfortunately, CUNA is not able to accept phone registrations.

Can I use a credit card?
Yes, you can use a credit card when registering online or by fax.

Can I be billed for my registration?
If you are unable to pay by credit card or check, please call 800-356-9655, ext. 4400.

What if I want to apply a credit?
For online registration, please use the customer comments section to request that your credit be applied to program tuition. For fax or mail registrations, please include a note with your completed registration form requesting that your credit be applied to program tuition.

How do I know if I am a council member?
Please contact the CUNA Councils at 800-356-9655, ext. 4047 or ext. 4357.

Do you offer scholarships for small credit unions?
Please visit the Resources for Smaller Credit Unions section of our web site at http://www.cuna.org/initiatives/small_cu/index.html.

Will I receive confirmation of my registration?

What if I need to cancel my registration?
Schools, Conferences, and eSchools
Cancellations received in writing (via fax 608-231-4327) seven or more days before the start of the program are eligible for a refund of the amount paid minus a $200 administrative fee. No refunds will be granted if cancellation is received six days or less before a program begins. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing.

Webinars
Cancellations received in writing (via fax 608-231-4327) seven or more days before the start of the program are eligible for a refund of the amount paid minus a $50 administrative fee. No refunds will be granted if cancellation is received six days or less before a program begins. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing.

Schools & Conferences

Are hotel reservations included in program tuition?
Hotel reservations must be made by contacting the hotel. Unless indicated otherwise, lodging is not included in program tuition.

Can I register for the hotel via their website?
In order to receive the group rate, we recommend that you contact the hotel using the reservation number listed on the program web site.

I was told that the room block is full. What should I do now?
Contact CUNA at 800-356-9655, ext. 4249. We may be able to secure additional rooms, but cannot guarantee this. Please note that rooms are available on a first come, first served basis.

How can I find out more information about the hotel?
Visit the hotel web site or contact the hotel directly for additional information. A link to the hotel website is provided on each programs web site.

Is transportation to the hotel provided?
Unless indicated otherwise, CUNA does not provide transportation to the hotel. The program web site will contain suggested shuttle information if available. Please visit the hotel web site or contact the hotel directly for transportation options.

Will I be able to use my tax exempt status at the hotel?
Local laws for the city/state where the conference is held govern what is allowed/not allowed regarding federal tax exemptions. Please work directly with the hotel and state/local government for specific requirements, questions, problems, or complaints you might have regarding their tax exempt policies.

When will I receive program materials?
You will receive program materials one to two weeks prior to the start of the session. Information will include a program schedule, list of attendees, hotel information, links to local websites and additional resources to assist you in planning to attend the session.

If you are registered for an upcoming program and haven’t received this information, please contact CUNA at 800-356-9655, ext. 4249.

What is the dress code?
The dress code for most CUNA programs is casual. If your program requires alternate attire, it will be stated in the program materials you receive prior to the session.

Webinars, Archived Webinars & eSchools

How many people from my credit union can dial in for a live webinar?
Each registration provides login access for one person. While the webinar or eSchool can be shown to several people at once (in a conference room, for example), the registered individual is the only person who will receive transcript credit for attending the webinar or eSchool.

When will I receive login instructions?
You will receive instructions one week prior to the live webinar or eSchool as well as one or more reminders the week of the event. Instructions will be sent to the email address provided during the registration process. If you are registered for a webinar or eSchool, but did not receive login instructions, please contact CUNA at 800-356-9655, ext. 4249.

How do I access the webinar I registered for?
Direct your browser to https://cuna.webex.com. Locate your webinar or eSchool on the list and click Join. You will be required to enter your name, email address, and the event password.

Something came up and I can’t attend the live webinar or eSchool. What should I do?
In most cases we can transfer your registration to the archive version of the session. If you need to cancel your registration, please review CUNA’s webinar cancellation policy:

Webinar Cancellations
Cancellations received in writing (via fax 608-231-4327) seven or more days before the start of the program are eligible for a refund of the amount paid minus a $50 administrative fee. No refunds will be granted if cancellation is received six days or less before a program begins. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing.

eSchool Cancellations
Cancellations received in writing (via fax 608-231-4327) seven or more days before the start of the program are eligible for a refund of the amount paid minus a $200 administrative fee. No refunds will be granted if cancellation is received six days or less before a program begins. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax an updated registration form, listing the new participant and who they will be replacing.

Do I automatically receive the archive webinar when I register for the live event?
Registration for the live webinar does not include the archive versions. You can register for the archive of webinar for an additional fee. Please go to http://training.cuna.org/calendar.php?e=archive&t=1 to register for archive webinars.

How soon after the live webinar do I receive the archive instructions?
If you register before the live webinar takes place, you will receive instructions within 48 hours after the conclusion of the live event. If you register after the conclusion of the live event, you will receive instructions within 24 hours from the time your registration is entered into our system. You will have unlimited access to the archive until the end date posted.

How long is the archive webinar?
The archive webinars run 90-120 minutes depending on the length of the live event.

How many times can I view the archive webinar?
You can view the archive as many times as you’d like during the period that it is available. Access requires input of the registered attendee’s CUNA login and password. This is required each time the archive is accessed.

Will there be pre-work that I need to complete in preparation for the class?
All eSchools may have pre-work that should be completed prior to taking your first session. All pre-work will be distributed several days prior to your session to give you ample time for completion. The pre-work may take the form of discussions, exercises, reading, or other activities.

Plan to spend 2–4 hours on reading, discussion, activities, and independent study for each live eSchool session you participate in. Naturally, the more time you put into these activities, the more you will learn and gain from the eLearning experience. You will enjoy the most personal growth and have the greatest opportunity for additional knowledge if you spend time with these activities. Most participants find that if they set aside a certain day and time each week for course work, they will be the most successful at getting every drop of knowledge out of the eLearning experience.

Are there prerequisites for participating in eLearning session?
Sessions are open to any affiliated credit union employee or League employee. All courses have pre-work that we recommend completing prior to taking your first session. All pre-work will be distributed several days prior to your session to give you ample time for completion.

Resources

I can access the members only sites of CUNA.
To request a CUNA password, please visit http://www.cuna.org/sign_up.html.

Where can I get information about the Certified Executive Program (CEP)?
Information on CEP can be found at http://training.cuna.org/execdev/cep_txt.html. Please call 800-356-9655, ext. 4055.

I have questions about the Self-Study Certificate Programs (STAR, MERIT, VAP). Who should I contact?
Visit http://training.cuna.org/self_study/certificate_designation.html or call 800-356-9655, ext. 4131.

Where can I find information about CUNA Councils membership and/or events?
Please visit the CUNA Councils web site at www.cunacouncils.org or call 800-356-9655 and ask for CUNA Councils.

How do I order books and/or videos?
You can access a list of books and videos at http://training.cuna.org/books_videos/index.html or call 800-356-8010, press 3. Access other CUNA products online at http://buy.cuna.org/index.html.

Where can I go to get information about CUNA Publications?
Access a list of available publications at http://training.cuna.org/pubs/newsletters.html. To order by phone, call 800-348-3646. For information, call 800-356-9655, ext. 4075

I’m trying to reach someone at CUNA Mutual Group. What number should I dial?
For CMG general assistance, please dial 800-356-2644.

Can’t find what you’re looking for?
Call 800-356-9655, ext. 4249 or e-mail elearning@cuna.coop.