"I came away feeling more confident that I had the tools to help our members become more financially educated and secure. I came back with great enthusiasm to get this program up and running."

Kathy Smith, Alcoa Tenn Federal Credit Union

"As a "new" financial counselor I came to this program with an open mind hoping to bring back to my credit union and members as much knowledge as possible. I feel that this program accomplished those goals for me and more. I am hoping to implement a counseling program, which will benefit members as well as all those who can share with me what I have learned. Thank you for time very well spent!"

Shannon Lampman, Bridgeton Onized Federal Credit Union

"It gave me the insight on how this program will help our members as well as the community."

"The program really opened my eyes to the side of helping our members before they appear on our collection reports."

"It helped me to recognize when someone is headed down the wrong path and that there are alternatives to filing bankruptcy. Hopefully in the future I will be able to prevent someone from filing if it can be prevented. That would make me feel good. Like I have done my job."

"I realized there is such a need for this information not only for our members but everyone even us as employees so we can teach everyone around us. I really enjoyed the class thank you for offering it."

"I came back to work very excited and ready to help members find possible solutions to the problems some have. Can't wait for Part II!"

"I have been a financial counselor for over 12 years. This class made me take a look at my role as a counselor and gave me a new insight on my program. If you're considering a credit counseling program, remember that helping a member correct his or her immediate financial problem-though a big part of the program-is second to educating the member on how never to be in the situation again. Education-it's the ultimate level of "People Helping People," which is what credit unions are all about. The Financial Counseling School is the very best way to make it work. I highly recommend this school to all credit unions."

Sally Gooding, South Florida Educational Federal Credit Union